Terms of service.


Effective Date: 12/31/2024

Welcome to Painted Pretty Salon & Spa Suites! By booking an appointment, purchasing our services or products, or visiting our website, you agree to the following Terms of Service. Please read them carefully before using our services.

1. SMS Messaging Terms & Conditions

By providing your phone number and opting in, you consent to receive SMS messages from Painted Pretty LLC (and/or Painted Pretty Salon & Spa Suites). Messages may include updates, promotional offers, or other communications. Frequency may vary. Message and data rates may apply. Check with your carrier for details. You can opt out of SMS communications at any time by replying “STOP” to any message. For help, reply “HELP” or contact us via phone at (580) 260-0022 or via email at paintedprettysss@gmail.com.

Your consent to receive SMS messages is not a condition of any purchase. For more details, please review our Privacy Policy.

2. Appointments and Cancellations

  • Booking Policy:

    • Appointments can be made by phone or in person.

    • A confirmation message will be sent via email/SMS message once your booking is confirmed.

  • Cancellation Policy:

    • Cancellations or rescheduling must be made at least 24 in advance.

    • Late cancellations may incur a fee of 50%, if the cancelation was made 6-24 hours prior to the schedule appointment; or 100%, if the cancelation was made 0-6 hours prior to the scheduled appointment.

  • No-Show Policy:

    • Clients who fail to show up for appointments may be charged 100% of the cost of the scheduled service. Future appointments (including appointments with other providers) cannot be made until this fee is paid.

3. Payment Terms

  • Accepted Payment Methods:

    • We accept cash, checks, and credit/debit cards. Credit/Debit card transactions are subject to 3.5% card processing fee. Returned check will incur a $35.00 fee and checks from that client will not longer be accepted.

  • Deposits:

    • Some services may require a deposit at the time of booking. Deposits are non-refundable based on our cancellation policy.

  • Refunds:

    • Refunds for services are not provided. If you are unsatisfied, please notify us within 24 hours, and we will work to resolve the issue.

    • Refunds or exchanges for retail products are available for unused and unopened items within 3 days of purchase.

4. Service Terms

  • Client Satisfaction:

    • We aim to provide high-quality services. If you have concerns about your service, notify your stylist or technician during your visit or within 5 days of the date of service for adjustments.

  • Allergy Disclaimer:

    • Please inform us of any allergies or sensitivities before your appointment. Painted Pretty Salon & Spa Suites is not responsible for adverse reactions if this information is not disclosed.

  • Age Policy:

    • Minors must be accompanied by a parent or guardian for certain services.

5. Gift Cards and Promotions

  • Gift Cards:

    • Gift cards are non-refundable and cannot be exchanged for cash.

    • Lost or stolen gift cards will not be replaced.

  • Promotions:

    • Discounts and promotions cannot be combined unless explicitly stated.

    • Promotions are valid only during the specified period.

6. Salon Etiquette

  • Arrival:

    • Please arrive on time. Late arrivals may result in a shortened service time or rescheduling.

  • Personal Belongings:

    • We are not responsible for lost or damaged personal items.

  • Conduct:

    • We reserve the right to refuse service to clients who exhibit inappropriate or disruptive behavior.

7. Liability Disclaimer

Painted Pretty Salon & Spa Suites and its staff are not liable for:

  • Damages or injuries resulting from the use of our services or products, except in cases of proven negligence.

  • Changes to hair color, texture, or condition resulting from prior chemical treatments or other factors beyond our control.

8. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect and use your information.

9. Changes to Terms of Service

We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website or at the salon.

10. Governing Law

These Terms & Conditions are governed by the laws of [Insert Jurisdiction].

11. Contact Information

For questions or concerns about these Terms & Conditions, please contact us at:

Painted Pretty Salon & Spa Suites
1224 W. Broadway Ave., | Sulphur, OK 73086
paintedprettysss@gmail.com
(580) 260-0022